Frequently asked questions

Each piece is first designed on a grid. Pine blocks, their faces cut at an angle of 30 or 45 degrees, are then painted by hand and placed on a board one at a time. For the full story, see the ‘How we make them’ page.

Each kit's page lists, separately, what comes in the box for the size and options you choose and what you need to provide yourself. In short: all the blocks for the design, a numbered guide and the backing board.

No previous experience is needed. The guide shows the position and colour of every block, row by row. Each kit has a difficulty rating based on its number of blocks and colours; if it is your first time, we suggest the designs labelled ‘Easy’.

The same design can be made in different sizes depending on the block size. Each piece's page gives every size in centimetres. As a general rule, a piece looks balanced when it is between half and two-thirds the width of the furniture below it. The more blocks there are, the more detailed the image looks from a distance.

Yes. Use the form on the ‘Custom design’ page to share your idea and, if you like, a reference image. We will write back separately about whether the image suits this technique, the size we suggest and the price.

Because the blocks form a slight relief on the surface, light from the side brings out the texture of the piece. Choose a dry wall out of direct sunlight, and use a wall plug that can carry the weight of the piece.

10 days, including shipping. When the piece is finished, we share photos and a video of it with you; we then wrap it in foam, pack it in a sturdy box and ship it free of charge.

Because each piece is made to your order and submitted for your approval with photos and video before shipping, we do not accept returns or exchanges for pieces delivered undamaged. If it has been damaged in transit, write to us with a photo on the day of delivery; we will repair the piece, or make it again and send it, at our cost.

There is no online payment on the site at the moment. When you send your basket as a request, we e-mail you the total amount and payment details; the order is confirmed once payment is made.

Write to us within 3 days of delivery with a photo of the missing or broken block; we will send the missing pieces free of charge.