Delivery, returns and exchanges

Language

This is a courtesy translation. In case of any difference, the Turkish text prevails.

Orders and payment

You place your order from the bag. After entering your delivery details and accepting the pre-information form and the distance sales contract, you are taken to Shopier’s secure payment page; payment is taken by credit or debit card and your card details never reach us. The order becomes binding once the payment is confirmed. All prices include VAT.

Seller: ASD TASARIM LTD. ŞTİ., Osmangazi Mah. Basın Şehitleri Cad. No:174/1 Odunpazarı/ESKİŞEHİR. E-mail: satis@ahsapix.com.

Production and delivery time

Each piece is made by hand to your order, with the frame and options you have chosen. Delivery takes 10 days from the date the order becomes binding, including production and shipping. For custom designs, this period starts on the day the draft design is approved.

When your piece is finished, we share photos and a video of it with you before it is shipped, so you see the piece before it reaches you.

Packaging and shipping

The piece is wrapped in corner protectors and layers of foam, packed in a sturdy box and handed over to the carrier. Shipping is free; the tracking details are sent to you by e-mail.

On delivery

Please inspect the package in the presence of the courier. If the package is crushed, torn or wet, have a damage report drawn up and write to us, with photos, on the day of delivery.

If the piece has a break, a detached block or damage to the frame caused in transit, we will repair it, or make a new one and send it again, at our cost.

Returns and exchanges

Because our pieces are made to order according to the buyer's choices, and are submitted for your approval with photos and video before shipping, we do not accept returns or exchanges for pieces delivered undamaged.

Under Article 15(1)(ç) of the Distance Contracts Regulation, custom designs and goods prepared in line with the buyer's requests are excluded from the right of withdrawal.

If damage is found on delivery, the ‘On delivery’ section above applies. Your statutory rights are reserved.

DIY kits

If any blocks are missing from or broken in your kit, write to us with a photo within 3 days of delivery and we will send the missing pieces free of charge. Kits that have been started cannot be returned or exchanged.